Introduction
This Privacy Policy describes how Seasonal Services ("we," "us," "our") collects, uses, and protects information when you visit our website, request a quote, or use our services. By submitting a form or otherwise providing your information to us, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, including:
- Your full name
- Your phone number (mobile or landline)
- Your email address
- Your property address (where service would be performed)
- Any other information you submit through our contact or quote-request forms
How We Use Your Information
We use the information you provide for the following business purposes:
- To respond to your inquiries and questions
- To prepare and provide quotes and estimates
- To schedule on-site visits, installations, and service appointments
- To send appointment confirmations and scheduling updates
- To follow up on completed service and respond to support requests
SMS / Text Messaging
Seasonal Services may send SMS (text) messages to phone numbers that have been provided through our website forms. The following terms apply to all SMS communications:
- Consent: We collect phone numbers only with your express consent, given by checking the opt-in box on our contact form.
- Message types: Messages may include appointment confirmations, quote follow-ups, scheduling updates, and service notifications related to the inquiry you submitted.
- Message frequency: Message frequency varies based on the nature and status of your inquiry.
- Rates: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: Reply STOP at any time to unsubscribe and stop receiving messages from us.
- Support: Reply HELP for support, or contact us at the email below.
Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service providers: With trusted vendors who help us operate our business, such as Vonage, which delivers SMS messages on our behalf. These providers are contractually required to protect your information and use it only to provide services to us.
- Legal compliance: When required by law, subpoena, court order, or other valid legal process, or to protect the rights, safety, or property of Seasonal Services or others.
As stated above, text messaging originator opt-in data and consent is never shared with any third parties for any purpose.
Data Retention
We retain the information you provide only as long as needed to fulfill the business purposes described in this policy — for example, while we are quoting, performing, or following up on a service. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Rights
- Opt out of SMS: You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
- Request deletion: You may request that we delete the personal information we hold about you by emailing us at the address below.
- Update or correct: You may request that we correct inaccurate information by contacting us.
Children's Privacy
Our website and services are not directed at, marketed to, or intended for individuals under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will take effect when posted. We encourage you to review this page periodically.
Contact Us
Questions about this Privacy Policy, or about our SMS practices specifically, may be directed to:
Seasonal Services
Email: seasonalservices574@gmail.com